Delivery
Delivery Information
At CV1LTD, we aim to provide prompt and reliable delivery to ensure you receive your purchases as quickly as possible. Below you will find all the information you need about our delivery options, timescales, and costs.
Delivery Options
Standard Delivery
- Cost: £3.99 (Free on orders over £100)
- Delivery Time: 3-5 business days via Royal Mail
- Details: Our standard delivery service is available for all UK addresses. Orders placed before 3 PM will be dispatched the same day.
Express Delivery
- Cost: £6.99
- Delivery Time: 1-2 business days via Royal Mail
- Details: For those who need their items quickly, we offer an express delivery option. Orders placed before 3 PM will be delivered the next business day.
Click & Collect
- Cost: Free
- Delivery Time: 1-2 business days
- Details: Collect your order from our store. You will receive an email notification when your order is ready for collection.
Saturday Delivery
- Cost: £9.99
- Delivery Time: Saturday delivery (orders must be placed by 3 PM on Friday) via Royal Mail
- Details: Ensure you receive your items on the weekend with our Saturday delivery option.
International Delivery
We also offer international delivery to selected countries. Please see below for details:
Europe
- Cost: £18.99
- Delivery Time: 5-7 business days
- Details: We deliver to most European countries. Please allow extra time for remote locations.
Rest of the World
- Cost: £25.99
- Delivery Time: 7-10 business days
- Details: We deliver to many international destinations. Delivery times may vary based on location and customs processing.
Important Information
- Order Processing: Orders are processed and dispatched Monday to Friday, excluding bank holidays.
- Tracking Your Order: Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your parcel.
- Delivery Address: Please ensure your delivery address is correct at checkout. We are unable to change the address once the order has been dispatched.
- Missed Deliveries: If you are not home to receive your delivery, the courier will leave a card with instructions on how to rearrange delivery or collect from a local depot.
- Customs & Import Fees: For international deliveries, please be aware that customs and import fees may apply. These charges are the responsibility of the customer.
FAQs
1. How can I track my order?
- You will receive a tracking number in your dispatch confirmation email. Use this number on the courier’s website to track your order.
2. What happens if my order is delayed?
- While we strive to meet delivery times, occasional delays can happen. If your order is delayed, please contact our customer service team at info@cv1ltd.co.uk.
3. Can I change my delivery address after placing an order?
- Unfortunately, we are unable to change the delivery address once an order has been dispatched. Please ensure your address is correct at checkout.
4. Do you offer same-day delivery?
- Currently, we do not offer same-day delivery. For urgent orders, please choose our express or Saturday delivery options.
5. What should I do if I receive a damaged parcel?
- If your parcel arrives damaged, please contact our customer service team immediately at info@cv1ltd.co.uk with your order number and photos of the damage.
Need Help?
If you have any questions or need further assistance with your delivery, please contact our customer service team at info@cv1ltd.co.uk or call us on 03330048050.
Thank you for shopping with CV1LTD!