Returns

Returns & Exchanges

At CV1LTD, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and hassle-free returns process.

How to Return an Item

  1. Contact Us

    • Email us at info@cv1ltd.co.uk with your order number and the reason for your return.
    • Alternatively, you can call our customer service team on 03330048050 between 9 AM - 5 PM, Monday to Friday.

  2. Fill Out the Returns Form

    • Please complete the returns form included in your package.

  3. Prepare Your Package

    • Place the item(s) you wish to return in their original packaging, along with the completed returns form.
    • Ensure all original tags are attached, and the item(s) are unworn and unwashed.

  4. Ship Your Return

    • Send your package to the following address: Returns Department, Unit 24, West Orchards Shopping Centre, Coventry, CV1 1QT
    • We recommend using a tracked delivery service to ensure your return reaches us safely. Keep your proof of postage until your return has been processed.

Returns Policy

  • Time Frame: You have 14 days from the date of delivery to return your item(s) for a refund or exchange.
  • Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
  • Non-Returnable Items: For hygiene reasons, we cannot accept returns on underwear and swimwear unless they are faulty.
  • Sale Items: Sale items can be returned within the same 14-day period but are eligible for store credit only.

Refunds

  • Once we receive your return, we will inspect the item(s) and process your refund within 7 business days.
  • Refunds will be credited to your original method of payment. Please allow up to 5 business days for the refund to appear in your account, depending on your bank.
  • You will receive an email confirmation once your refund has been processed.

Exchanges

  • If you wish to exchange an item for a different size or colour, please indicate this on the returns form.
  • We will process the exchange as soon as we receive your return, subject to stock availability.

Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, please contact us immediately at info@cv1ltd.co.uk with your order number and details of the issue.
  • We will provide instructions on how to return the item and ensure you receive a replacement or a full refund, including return postage costs.

International Returns

  • For returns from outside the UK, please follow the same process as outlined above.
  • Note that international return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Need Help?

If you have any questions or need assistance with your return, please contact our customer service team at info@cv1ltd.co.uk or call us on 03330048050

Thank you for shopping with CV1LTD!